Canley Heights 2166
Sydney NSW
AU
Frequently Asked Questions about our Services and Products | Aquarium

FAQS

Intro

Exotic Aquaristic.com.au is a Sydney base business, we are passionate to deliver Amazing Driftwoods for your Aquascape.


I'm New to Aquascape and I want to find out more

Just simply message us on Facebook or Email us at exoaquaristic@gmail.com. We have tutorial videos and how-to-do-in infographic, also we can design a rough demo of simple Aquascaping using our products. 



Do you have a physical shop that I can visit?

Our workshop is private and can only reach by booking with us via Facebook or Email.

We normally do free demo upon request here, only pay when you happy!


The piece that I wanted is Sold, what should I do?

Unfortunately, each piece is unique, once it's sold it will be gone forever. Our artists can try to replicate the piece but it won’t be 100% similar.


Up new coming Art?

At Exotic Aquaristic, we always strive to discover for more new designs on a monthly basis. If you have awesome ideas, we would love to hear it. Just kindly open the chat box at the home page and we will happy to chat with you anytime, just leave your message and our team will get back to you as soon as we can.

 

Special Deals?

We normally do random giveaways and competitions on our channels, kindly follow up or join our email list to receive latest Products, Aquascape Trend, News, special events and more

 

Is Bonsai Driftwoods safe for shrimps and fishes?

Yes, it is, in fact, shrimps love them as bonsai driftwood provide covers, supply backup food ( Moss ) and help to soften the water.


Are Bonsai Driftwoods made of real Bonsai?

No

What is it made from?

It's made from driftwood that is bound together by Exotic Aquaristic artists with wood powder mixed with clay into a bonsai shape. The body of the driftwoods are Desmodium Driftwood, the branches and twigs are made from Bone Driftwood and using special resin mixed with sawdust. Our Bonsai Driftwoods have natural Brownish colour which mimics the look and feel of real Bonsai in Nature

 

How long will Bonsai Driftwood last in my Aquarium

These driftwoods are designed to last forever in an aquarium environment and have been tested by our skilled Artists and World Wide Aquascape Community for years. We put warranty on every single piece that we sell.


How to treat New Bonsai Driftwood and All Other Driftwood

Reminder: All driftwood, doesn't matter if it Bonsai Driftwoods, Malaysian Driftwoods, Normal Driftwood, etc must always be treated. This will ensure that all toxic, dust and tannings are released from the driftwood and Safe for your shrimps and fishes.


You can choose any options as below and this can apply to any  type of Driftwoods :

-Boil the driftwood fully submerged in water for 1 hour then soak it for 2-3 days

-Soak the driftwood for 1-1.5  weeks with salt water ( change water every 2-3 days )



Payment:

What types of payment do you accept?

We accept Paypal, MasterCard, Visa Debit, Credit Card


Paying with Credit Card

Only with Credit Card payment, kindly allow a 3-4 working day for the transaction to process and when we receive the money, your order will be sent out during that day.

 

Shipping

What are your shipping options and costs, and how long will it take to get my parcel?

Get your goodies delivered directly to your door Australia wide for only $9.95.

All orders are dispatched within 24 hours of being submitted Monday through Wednesday.

For shipping please allow 1-5 days for the parcel to reach you

 

What happens if my package gets lost?

In the event of a loss, rest assured, your item will be replaced. No worries.


Return and Refund policy

We have 3 rules of returns, item(s) must be returned:

  1. Within 14 days of purchase;
  2.  Product returned must be in the original condition.
  3.  Products returned and damaged by insufficient packaging will not be accepted for refund.

 

What if I’m not happy about the art?

If you unhappy with the product kindly return it within 14 days, we will happy to give you full refund excluding the shipping fee.Kindly include your order number and what product you wish to return and send us an email to exoaquaristic@gmail.com

 

If I want to make changes to my order.

Kindly contact our customer service team as soon as possible if your products are not shipped yet we might be able to alter the order upon your request.

 

For Anything Else

Kindly contact us via the chat box on our homepage or at exoaquaristic@gmail.com, we will get back to you as fast as we can!

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